A Trusted Non-Clinical Coordination Partner for Recovery Journeys
The referral challenge
Clinical teams and professional referrers often identify clients who are medically ready to progress but practically unprepared. Families may be overwhelmed, arrangements may be fragmented and there may be no single person coordinating the non-clinical details.
Our role
We provide a named coordinator, assess practical needs, document the plan, coordinate agreed actions and keep authorised parties informed. We do not duplicate clinical responsibility or regulated care.
Suitable referrals
- Planned surgery requiring pre- and post-operative coordination.
- Hospital discharge with significant practical arrangements.
- Clients whose families live at a distance.
- Private or international patients requiring discreet coordination.
- Executives or employees requiring structured return and recovery logistics.
- Cases where multiple non-clinical providers or appointments need coordination.
Referral information required
Referrers should provide the client's consent, contact details, relevant dates, known practical needs, professional contacts, risk or safeguarding information appropriate to the referral and the expected outcome.
Reporting
Subject to consent and the agreed service, referrers may receive acknowledgement, a summary plan, milestone updates and closure information.
Partnership options
Options may include individual referrals, preferred provider arrangements, bespoke discharge pathways, employer funded recovery coordination and commissioned packages.
Frequently Asked Questions
Do you accept urgent referrals?
Urgent referrals are considered according to capacity, location, risk and the clarity of the requested scope. We are not an emergency service.
What governance information is available?
We can provide service scope, insurance details, privacy information, safeguarding arrangements, complaints process and relevant policies during due diligence.
Can you work under a service-level agreement?
Yes, where the scope, responsibilities, response standards, reporting, data processing and fees are agreed in writing.
Make an Enquiry
A member of our recovery team will respond to confirm next steps.